Refund Policy

Please, before requesting a refund, read through our Refund Policy to check if you are applicable for it. To start the refund process , you can contact us at support@tulmox.com. If your refund is accepted, we’ll process your refund within 2-4 days.

 

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.

We accept cancellations if the customer requests it within 24 hours of the order being placed and if it is still unfulfilled.

If you want to cancel or make any updates regarding your order please contact us at support@tulmox.com to see if a modification can be made.

 

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you!

If you received a damaged item, please report to support@tulmox.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

If we confirm that the defect is not due to product misuse, we will offer you a free replacement.

Note: We are not responsible for any damage caused to the product due to incorrect use.

 

NON-REFUNDABLE ITEMS

Gift Cards.

 

RETURNS

In order to be eligible for a refund, we ask that you return the product(s) you received within 30 days of receiving your order.

Once the order arrives and is inspected by our team, your refund will be processed and the amount you paid will be automatically credited in your original method of payment, in 2-7 business days. Keep in mind that the item(s) must be unused and in their original condition.

Returning packages to the address on the shipping label without first contacting us will not make you liable for a refund.

When returning an item, you will be responsible for the payment of the returning shipping costs. Shipping costs are non-refundable. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.

Please, note that our company does not provide refunds in case of product misuse or because the customer changed his mind.

We are not responsible for situations in which customers gave us the wrong details when placing the order. Therefore, refund requests related to this type of situations won't be attended.

REFUNDS
To be eligible for a refund, you must report the problem to our company. We will comply with your refund request depending on the reason given, being this evaluated by our agents.
Please, note that our company does not provide refunds in case of product misuse.
Refund requests presented simply because the customer changed his mind won't be attended.
We are not responsible for situations in which customers gave us the wrong details when placing the order. Therefore, refund requests related to this type of situations won't be attended.
LATE OR MISSING REFUNDS

If you haven't received your refund after 10 days of being approved, then contact your bank. It may take some time for your refund to be processed and officially posted. 

If you have contacted your bank and are still having issues, please contact us via email support@tulmox.com, or via our contact us page here. 

 

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact support@tulmox.com.

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