Need Help?

Welcome to our Help Center, read through our FAQ's to find answers to your questions.
Feel free to reach out if you need to!

Shipping

Where do you ship to?

We ship Worldwide.

How much is the shipping cost?

We offer Free and Paid Shipping on all orders.

How long does it take for an order to arrive?

This depends on the products you ordered and where we are shipping your order to. However, most orders are delivered within 8-25 business days.
You can learn more about our shipping times here.

Why have I received only 1 product if I ordered more?

We work with several international warehouses all over the world. Therefore, your products may be shipped separately so that they can get delivered to you faster.

So don't stress if you didn't receive all your items at once... they are on the way!

I paid for or Priority & Insurance + Extended Warranty. What are my benefits?

When you select Priority & Insurance + Extended Warranty at checkout this gets you priority fullfilment (where you jump the line of orders pending), a trackable package (the number will be sent to your email) and you get a delivery insurance. This means that if you placed the order 60+ days ago and the package has been lost by the shipping company or never arrived, we will issue you a full refund or send you a replacement. This shipping method takes the same time as Free Shipping to arrive.

Order/Payment

In what currency are the prices?

Our prices are described in american dollars (USD).

What payment methods do you accept?

We offer secure shopping and accept payments via PayPal, Apple Pay and all major credit and debit card companies.

I need to change my order.

We are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email at support@tulmox.com as soon as possible. If the order has been shipped, we can no longer make modifications to your order.

I gave you the wrong address.

Please contact us at support@tulmox.com to see if a change on the shipping address is possible.

I didn't receive any confirmation email.

Our store automatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail. If you didn't receive these emails, please check your Spam or Junk folder and add us as a contact to receive updates on your order. 

I have multiple statements in my credit card. Why?

Don't worry, those multiple charges on your card are related to the offers presented after the checkout that you accepted.

You charged me more than the price you show on the website. Why?

Our prices are displayed in USD. Therefore, if you are placing an order outside the US, expect a different amount on your credit card statement than your order amount. This is your bank converting USD to your local currency. We never charge more than what you actually spent in our store.

Refunds

My shipment is delayed, can I have a refund?

We do not offer refunds for delayed shipments unless it's been 60 days since you ordered and you haven't received your order.

What is your refund policy?

Click here to read our refund policy.

Can I return my product?

Yes. Click here to read our refund policy.

In case you still have questions:

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